FAQ

● ​What is a convention?
It is an event that brings together actors, actresses of a series with the fans, usually during a weekend. There is an exhibitor area and games related to the theme.
The days are organized with several activities: Q&A conferences; photoshoot sessions; autograph sessions; meetings (meeting with an actor in small groups); party theme evening; private lunch; games-animations... This is the opportunity to meet other fans of the series, and to live an unforgettable moment in the company of your favorite actors and actresses!

● Who are the guests of the conventions? What is the venue?
The guests are announced on the social networks, as negotiations and return of contracts. Find our confirmed guests on our website on the guests page of the event. Same for the venue, once announced you can find all the corresponding information on our website.

● What is a “pass”?
This is the ticket that will give you access to one or two convention days. Passes are available for purchase in the ticket shop. Once the pass is purchased, your bill, available in your member account acts as a ticket, and will need to be presented (+ your ID) to allow you to collect your badge on D-Day.

● What is an “extra”?
It is a ticket that allows you to complete your pass: a photoshoot, an autograph, a meeting, the party or other activity. Extras are available in our ticket shop. Attention to buy an extra you must first have a pass (or simultaneous purchase).

● Can the guests be approached?
Only pass holders will be able to access the convention in the presence of the guests, the extra sessions allow to spend a moment close to the guests. It is important to respect their tranquility especially during their breaks, they are invited only on the occasion of the convention to meet their fans.

● Can minors participate in the convention?
Yes, for those over the age of 12 an accompanying person is not required, but a parental discharge is required for those under the age of 18, to be completed by the parents/guardians and to be submitted on the day of the event.
For children under 12, access to the event is possible with a major person and parental discharge.
You can find the parental discharge here.
This type of event is not recommended for infants or young children because of the long days and noisy conferences.

● How is it for people with reduced mobility?
Please write us an email when ordering (to the later 15 days before the event) or in the comment section when you are ordering to inform us of your situation and needs.

● Do you have a loyalty program?
Yes, a loyalty program allowing you to accumulate points when ordering and then convert them into euros to use them as a reduction on your next orders.
We currently offer a loyalty card offering you advantages that you can obtain after several participations in our events.
Find all the information on this page.

● I have a lot of extras and I'm worried that I won't be able to do them all in one day?
Our organization allows you to do several different extras in the same day. To be more serene, you can opt for the “priority access” extra which allows you priority access in the extra queues (of current sessions).

● How to pay?
Directly via our website in the ticket shop. Different means of payment are available to you: bank transfer or credit card (with a surcharge of 0.50€ for payment by CB).
It is important to indicate the order number corresponding in the title of the bank transfer.

● Why do I have to create an account on the site before I can place an order?
The invoices acting as a Pass or Extras ticket the account allow you to have a summary of your orders and invoices.

● Is the pass reservation possible?
No, but you can pay in several time.

● How to benefit from the payment in several times?
Payment in several times is available  by bank transfer only.
You can find the payment facilities that we offer.

● Where will I receive my pass and extras?
You will not receive any tickets or invoices by mail or email.
For your pass, you will have a bill acting as a ticket in your account member, which must be presented on the day of the event with an identity document in order to collect your badge giving you access.
For your purchased extras,  invoices serving as tickets must be presented on the day of the event in order to collect your extra tickets on site.The access tickets for your extras (purchased or included in your pass) will be in your enveloppe the day of the event.

● Where can I find the invoice for my purchase (to be presented on site)?
Your invoice is available upon receipt of your payment in your member account > store account, the invoice icon is displayed next to each order with payment received.
● I did not provide the correct information when placing my order (name of participant/address/day of the pass), how can I change it?
 Simply write us an email within 7 days of your order to give us the correct information.

● Is it possible to buy one of the cheapest passes and then change it with a more expensive pass?
Yes it is possible to change to a more complete pass, within the limit of available stocks. Please write us an email to upgrade your pass.

● Is it possible to change the day of the purchased pass (Saturday/Sunday)?
In the limit of available stocks and at least one month before the convention, please write us an email.

● I want to take a Sunday pass , is it possible to take part in the Saturday party?
Yes, you must notify us by email at the latest 72 hours before the event and arrive at the time of the start of the Saturday party (only) to collect your badge at that time.

● Is it possible to purchase the pass and extras in the same order?
Yes, of course. To be able to order extras, you must have bought a pass before, or buy it at the same time as the extras (under penalty of non-refundation).

● My order by bank transfer is still pending processing, I have sent my payment, how do I know if my payment has been received?
If you do not receive an email to confirm  your payment by bank transfer within 14 days, please email us.
For payments in several installments, confirmation of your order will be made in the days following receipt of your LAST payment, after 7 days without news, please contact us.

● What are the conditions for taking advantage of current promotions on the ticket shop?
If you have benefited from promotions, in order for your order to be validated it is necessary that your payment is sent within 24 hours maximum (for the bank transfers a proof of sending may be requested).
You can benefit from the payment in several times during the promotions.

● I have a promotion code, what are the conditions to use it?
The promotion codes are not cumulative between them, and a promotion code is not cumulative with other current promotions in the ticket shop.
They can only be used on the passes/extras categories indicated during the transmission of the code, as well as until the indicated date. If you are missing information, you can contact us by email. You can benefit from the payment in several times with the use of a promotion code.

● Is it possible to choose the day of my extras? and those included in my pass?
For extras purchased in addition to the pass, you can directly select the desired day when adding the item to the cart.
If you do not select a specific day during the purchase (option random day) and you have a two-day pass and several extras, they will be spread over the two days.
For the extras included in the passes, they will be spread over the two days, except if your transportation or other does not allow you to participate in the two full days, in this case please write us an email at least 10 days before the convention, to warn us to put your extras on one day.

● What is a photoshoot? (simple, duo, group)
A photo of you with one or more of the guests, taken by a professional photographer with a neutral color studio background. The photo printed on photo paper will be given to you on site.

● Is it possible to pose with friends with the guests on the photoshoots?
- For simple photoshoots: everyone must have a ticket extra photoshoot
- For duos/trios photoshoots: everyone must have a ticket extra duo/trio photoshoot
- For group photoshoots: this extra is valid for two people.
Additional print tickets will be available for sale on site.

● Are autographs “customizable”?
Yes, our guests will ask for your name and might write an additional message. A translator will be present to help you if necessary.

● What is the autograph support included with the autograph?
It is an official printed photo of the actor (A5).

● What supports are allowed for autographs?
Supports sold on site (or included with the autograph), a neutral support (example: white paper), or an official support (example: magazine, dvd, poster, etc.).

● What is a meeting?
It is a private meeting with the guest in a small group lasting about 20 minutes. One meeting per day is scheduled for each guest (except announcement to the contrary).
It is a friendly time and the opportunity to ask your questions directly to the guest. A translator will be present. A souvenir group photo will be taken.

● What is the Saturday party?
We invite you to participate in a themed party at the event. Guest are present for part of the evening (generaly one hour). Accessories and animations are waiting for you!
Available as an extra in our ticket shop after the announcement.

● How do conferences (also known as panels or Q&A) work?
The guests will be on stage, you can ask them questions about the serie or their career for example. A translator will be present.

● How does a private activity (meeting, meal, aperitif) take place?
It is a small group moment, it is an opportunity to ask your questions to the guest, we advise to prepare in advance your questions/topics of discussion. A translator will be present.
Photos and gifts are prohibited during these activities. A souvenir photo will be taken by a member of our team.

● Are there English/French translators at the convention?
Yes, during all the activities where the guests are present.

● Are gifts for guests accepted?
Yes only during autograph sessions, and being reasonable (too big, displaced…). The handing over of gifts is not allowed to another activity to prevent it from being misplaced.

● Is it possible to chat with the actors during photoshoots/ autographs?
No, meetings are for that and the schedule must be respected, however you can of course exchange a few words with them.

● Is it possible to have your printed photo of the convention signed during an autograph session?
To guarantee that your printed photo can be signed by the guest, you must have a two-day pass, buy your photoshoot on Saturday and autograph on Sunday.

● Is it possible to take a picture with the actors with your mobile phone/camera?
No, photos in the company of guests are prohibited under penalty of exclusion, they are available only by buying an extra photoshoot.
Photographers will be there to take pictures (and videos) during the weekend to capture certain moments (and post them online afterwards)!

● Are there any activities during the convention?
Yes many games and animations related to the series will be offered during the weekend. These activities are generally different on the two days.

● How to get my pass the day of the convention?
You will need to present your invoice to the front desk on the day of the convention with your ID. A badge giving you access to the convention will be given to you in exchange, as well as an envelope (containing your extra tickets). 

Further information to pick up your badge:
- The collect of badges takes place in the morning ​before the event (and the day before, depending on the possibilities), the exact times will be communicated shortly before.
- For late arrivals who cannot arrive before the begining of the event, you can pick up your badge and envelope at our shop throughout the day.
- The collect of Sunday badges will take place the same morning, except for participants who have purchased the extra saturday party who will be able to collect the pass and envelope on Saturday evening at the start of the party.
- If you have purchased more than 3 additional extras we ask you to write down on a sheet or your telephone, all the extras you have in order to be able to check more easily and to avoid any errors.
- To collect your badge + envelope on the day of the convention, you will need to bring your invoices and an ID.
- Minor participants, do not forget to bring the completed parental discharge even if you sent it to us by email.
- To collect a friend's badge and envelope, you must present yourself with a photocopy of their ID, written authorization from them and their invoice (and parental discharge if the participant is a minor).
- Check ALL your extra tickets when you receive your badge because after verification and your signature, no exchange or addition can be made.
- Only people with a nominative ticket will be able to access the delivery of badges and the shop area, as well as the convention, all accompanying persons (parents, friends ...) must stay outside the convention area.

● What is the schedule?
The exact start and end times of the convention will be communicated shortly before the event, at the same time as the day schedule.
Approximately our conventions start around 10am and end between 6pm and 7:30pm. 
For participants coming by plane, train, carpool, we suggest you book your return as late as possible.

● Is it possible to have the digital versions of the photoshoots taken during the convention?
The digital JPEG versions of your photoshoots will be available for purchase in our ticket shop a few days after the convention.

● If I have to leave early and cannot retrieve my printed photos, will they be mailed?
No, we leave up to 30min after the end of the event to print all the photos of the convention. If you need to leave early and your photoshoots have not been printed, it will be up to you to find someone at the convention who can mail them to you.

● Is it possible to ask the guests to leave an oral message to a friend who is not present at the convention during conferences or other activities?
No, conferences are for attendees and registration is not permitted during any other activity. However it is possible to have an autograph signed for a friend.

● Is it possible to record my conversation during activities (autographs, meetings etc) with my phone/dictaphone?
No, like photos or videos audio recordings are not allowed. Any online publication will be subject to prosecution. 

● Is it possible to walk around the convention site during the extra sessions?
If you have an extra no, you must absolutely stay in the conference room or shop area or you will miss your extra session. If you are not in the conference room or shop area and you miss one of your extras you will not be able to catch it later, nor be refunded and we will not be held liable.